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Why eLab?

eLabDirect.com is a user-friendly website that allows you to buy laboratory refrigeration equipment  online.

 

eLabDirect provides a broad selection of refrigerated laboratory storage and associated accessories at factory-direct prices. Our top-rated American made refrigerators and freezers are backed by a national service network and a comprehensive 1 year - 3 year warranty.

eLabDirect provides the opportunity of making informed purchases direct from the factory while  skipping the middleman and adding savings to each purchase.

You will find complete specifications regarding features, capacities, dimensions, weights, and power consumption. We also provide complete descriptions for all accessories and options. If you should need further explanations, please contact us by using the contact form, or by calling us direct.  The customer service department is located in the same headquarters as our manufacturing facility.

Peace of mind through a secure platform

eLabDirect uses contemporary security measures to protect the loss, misuse, and alteration of the information under our control. We use the highly effective and recognized SSL security software to encrypt transactions (128 bit) as they are in transit to and from our servers. When you enter personal information that contains a credit or debit card number at the designated and secured sections of our website, the information will be encrypted, or encoded, before it is sent over the Internet. Personal information that we collect and maintain is subject to physical, administrative, and technical security controls.  We employ Authorize.Net to ensure the security of our site. Security features include daily comprehensive site scanning that tests the website for more than 30,000 vulnerabilities. We routinely check for unintended links to malicious websites and the hidden presence of browser exploit code. Security features are updated in real time.

Privacy

eLab does not sell, rent, or otherwise distribute your information, which is retained only to enhance the speed, efficiency, and accuracy of your orders and customer service requests.

Information we collect

Our Privacy Policy applies to personal information, which is information that we collect from you as a customer who specifically self-identifies as such. This information is collected to provide you with the products and services you request, as well as to enhance your shopping experience during the transaction and future transactions.

We collect personal information when you, (1) Create an account on our website, (2) Place an order on our website, (3) Return an item, (4) Inquire about our products or services or contact customer service, (5) Sign-up for eLab newsletter or other promotional or interactive services, (6) Enter a contest, or (7) Are referred to us through a marketing effort.

Quick solutions with minimal time or effort

eLab is your one stop shop offering comprehensive cold storage solutions. All features on the site are designed to help you achieve maximum results with minimal time and effort..

For eLab's latest news, please refer to the News section.

Straightforward return policy

Be sure to retain all original packing materials. Returns are not accepted without original receipt and packaging.

Broken or damaged items must be reported within 5 days of shipment receipt. Please inspect your merchandise immediately upon arrival to ensure that no concealed damage has occurred.

All refrigerator, freezers, and dewars are considered as received in good condition upon signature of delivery confirmation. Please inspect these items for damage prior to signing off on the condition.

If it becomes necessary to return a damaged item to eLabDirect, please contact customer service at 800-648-4041 for a replacement.

How do I return an item?

Email us, or call 800-648-4041 for a Returned Goods Authorization number (RGA) within 30 days of receipt of the product. You are responsible for return shipping.  It is vital that eLab receives the product within 15 days of the issuance of your Returned Goods Authorization. The product must be in the original packaging, or the return will be rejected. RGA numbers must appear on the packing list and items being returned must be packaged and shipped in accordance with all applicable regulations. All items are subject to a 10% restocking fee. Refunds may be issued as credit, or in cash at your discretion.

Any supplies or equipment that have been used and are being returned for a warranty repair may require that a decontamination form be filled out. Please contact customer service for this form.

Shipping is generally done through UPS and UPS freight. It is your responsibility to provide adequate off-loading and move-into-place handling for our machines. Be sure to check all dimensions for large refrigerators and freezers.

Shipping

Shipping is FOB Summerville, SC, 29484, with all charges the responsibility of the buyer.

Most refrigerators and freezers will ship within two weeks of order, but please call eLab for specific dates if the time of delivery is an important factor in your requirement.

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